If your firm has a rehire or an account has been archived by accident, Admin users can always recover the account and reactivate or migrate the data to a separate account.
Reactivate an account that has been archived
- In the left navigation bar, click Settings > Users
- Scroll to either the Uninvited Users or the Users section and toggle on Show Inactive. Search by name or email in the search bar and click Manage to reactivate or migrate the account.
3. A dialog box will confirm the account reactivation with the following message: Reactivate user account? This will unlock the user's profile and allow them to login normally and access your Prolaera account.
If other account management is needed, follow the steps is these articles to learn more:
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