Depending on your configuration, you may have zoom webinars, meetings, conferences i/o, etc integrated with your events. When processing your credits in Prolaera, polling and attendance results may be delayed in some cases. Please keep in mind that external sessions may take up to 24 hours to populate into Prolaera. If you are missing this data on the certificates tab, please follow these quick steps to reload the session and sync up with the latest update:
1. Go to the Integrations tab and click on the three dots to the right of the session as shown below.
2. The data pulled in from your video conferencing session will be displayed on the next screen, click the Reload button to sync up the latest data from your external session.
3. Allow the page to refresh then head over to the Certificates tab to view the final results and issue credit.
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