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Enable Cookies for Login Using New Device

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Stef Dennis
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When logging into Prolaera for the first time in a new browser or on a new device, you may see the login landing page refresh without proceeding into the site. This is usually due to the browser blocking the login cookie, which prevents the authentication process from completing. Read on to learn how to authenticate the Prolaera login by enabling cookies on your device.

enableCookies.gif

Google Chrome

iPhone/iPad:

  1. In Settings, locate the Chrome app
  2. Turn ON Allow Cross-Website Tracking
  3. In Chrome App Settings: Content Settings > Toggle Block Pop-ups Off
  4. Refresh the Chrome app.

Desktop:

  1. On your computer, open Chrome.
  2. At the top right, click More Moreand then Settings.
  3. Under "Privacy and security," click Site settings.
  4. Click Cookies.
  5. From here, you can:
    • Turn on cookies: Next to "Blocked," turn on the switch.
    • Turn off cookies: Turn off Allow sites to save and read cookie data.

Source and more information: https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop 

 

Safari for iPhone/iPad

Please note: as of Safari 13.1, third-party cookies are blocked by default. This has led to an issue where Safari may not support interaction between the authentication system and various software.

 

iOS 10.3.2

Set Block Cookies to "Always Allow" (Fig. 22).
Safari settings. Under "Privacy and Security," the Block Cookies option is set to "Always Allow" and is highlighted by a red box. Figure 22

iOS 11

Go to your phone's Settings and choose Safari. Uncheck Prevent Cross-Site Tracking (Fig. 23).

Safari settings, Privacy & Security section. On it, Prevent Cross-Site Tracking appears unchecked and is highlighted by a red box.

 
iOS 15

  1. Toggle Block Pop-ups OFF
  2. Toggle Prevent Cross-Site Tracking OFF
  3. Toggle Block All Cookies OFF
  4. Advanced > Toggle Javascript ON
  5. If the above steps don't resolve the issue, select Clear History and Website Data.

iOS15_safari.png

 

Source and more information: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/14.0/mac 

 

Android for Google devices

Please note: You can allow or block cookies saved by websites. If you don't allow sites to save cookies, most sites that require you to sign in won't work.

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. To the right of the address bar, tap More More and then Settings.
  3. Tap Site settings and then Cookies.
  4. Turn Cookies on or off.

Source and more information: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid

 

Samsung devices

Please note: These instructions are for managing your cookies on the Samsung Internet app. Some websites require the use of cookies. Disabling cookies may prevent you from being able to access some websites.

 

1. Swipe up on your home screen to access your apps, then Tap Settings.

Swipe up on the home screen

2. Tap Apps

Tap Apps
3. Tap the settings cog next to Samsung Internet
Tap the settings cog next to Samsung internet
4. Tap Privacy and security
Tap Privacy and security
5. Tap Accept cookies
Tap Accept cookies
6. Toggle the switch to Allow third-party cookies on/off
Tap the switch next to allow third party cookies to prevent third parties from saving and accessing cookies
Source and more information: https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/ 

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